FAQs
Order Processing Time
Please allow 3–5 business days for processing and production before your order is shipped.
Shipping Time
-
U.S. Orders: Shipped via USPS and FedEx with an average delivery time of 15–20 business days.
-
International Orders: Delivery times range from 15–30 business days, depending on the fulfillment center.
Shipping Delays
Unexpected events such as pandemics, natural disasters, holidays, or adverse weather conditions may cause delays. While most packages arrive on time, unforeseen circumstances can occasionally affect delivery schedules.
Unexpected events such as pandemics, natural disasters, holidays, or adverse weather conditions may cause delays. While most packages arrive on time, unforeseen circumstances can occasionally affect delivery schedules.
Tracking Information
Tracking details are provided for all orders. You will receive tracking information once your product has been shipped. For assistance, visit the "Track Your Order" page on our website.
Tracking details are provided for all orders. You will receive tracking information once your product has been shipped. For assistance, visit the "Track Your Order" page on our website.
Order Cancellations
Orders can be canceled without penalty within 24 hours of placement. To request a cancellation, email us at ayxeloyra@gmail.com with the subject line "CANCEL MY ORDER."
Orders can be canceled without penalty within 24 hours of placement. To request a cancellation, email us at ayxeloyra@gmail.com with the subject line "CANCEL MY ORDER."
Incorrect Address
If you entered the wrong address, please contact us immediately via email. Address corrections can be made within 24 hours of placing your order. Unfortunately, changes cannot be made after the order has been shipped.
If you entered the wrong address, please contact us immediately via email. Address corrections can be made within 24 hours of placing your order. Unfortunately, changes cannot be made after the order has been shipped.
Delivery Attempts
Carriers usually make two delivery attempts before returning the package.
Carriers usually make two delivery attempts before returning the package.
Damaged Items
If your order arrives damaged, please email us with your order number and a photo of the damaged product. We’ll arrange a replacement at no additional cost.
If your order arrives damaged, please email us with your order number and a photo of the damaged product. We’ll arrange a replacement at no additional cost.
Need Help?
If you have any questions that haven’t been addressed here, don’t hesitate to contact us. We aim to respond within 24 hours.
If you have any questions that haven’t been addressed here, don’t hesitate to contact us. We aim to respond within 24 hours.
We appreciate your patience and understanding regarding shipping times and any potential delays. Your satisfaction is our top priority at Elyora.